Overview
The Training Foreman is critical to ensure the development and availability of qualified plumbers to support future growth, including on site cultural and technical leadership.
Responsibilities
On the Job Training (65%)
- Diligently communicate with and serve trainees every day by answering questions, providing individualized on the job training, and sharing the work plan and requirements for each day
- Precisely teach the technical side of the installation and explain the technical function of HVAC or plumbing in connection with the installation of each system
- Specifically, teach code requirements for installations
- Openly share feedback about the quality and ensure each trainee maintains installation based on quality standards
- Carefully check the quality of output by trainees throughout the day
- Consistently train and hold trainees accountable to workplace safety
- Responsively manage the cleanliness and organization of the workplace including material management by stocking trucks and ensuring piece-rate success through effective set up of jobs
- Efficiently work with trainees to get each ready for piece-rate through tracking installation times against piece-rate dollars and record time of certain tasks job to job; share outcomes with trainees
Mentoring and Coaching (30%)
- Uncompromisingly teach and hold trainees accountable for company policies including attendance, punctuality, and dress code
- Always serve as a positive example of company core values and culture and encourage the same from each trainee in every interaction
- Encouragingly share insight about effective and appropriate communication with customers and when to escalate and direct customers to supervisors
- Capably mediate and manage issues as needed
- Reassuringly guide new maintenance employees during onboarding and transition into the workforce
Administrative (5%)
- Carefully review each trainee’s skills in the online training module to verify proficiency or determine opportunities for additional training to address gaps and areas to improve
- Accurately monitor the quality of daily timesheets of trainees
Qualifications
- Build something that matters
- Do what’s right; be honest and fair
- Build strong relationships
- Share in the company successes
Position Competencies
- Friendly Communicator– Communicates authentically to foster a connection with others
- Detailed Accuracy – Performs all duties with careful precision and expertise to ensure quality
- Team Oriented – Collaborates to create the best possible outcome and develop strong relationships
- Teaching Focus – Serves and grows others through perpetual training and development
- Efficient – Works effectively to keep up with a fast-moving pace of this position
Critical Skills & Knowledge
- Clear, effective communications skills – both written and verbal
- Positive people skills, relationship builder, with a focus on teaching, coaching, and mentoring
- Able to share constructive feedback and have difficult conversations about performance development
- Aptitude for delegating
- Patient training ability
- Preference for accuracy, attention to detail, and organization
- Proficient in using an IPad
- A high school diploma or equivalent is required
- 4 years of field HVAC experience OR Journeyman’s plumber license
Working Conditions
- Exposed to outdoor weather conditions including rain, humidity, snow, wind, cold, and heat.
- The environment may include very loud noises, working near mechanical and moving parts, working at various heights, and small, awkward, confining workspaces.
- There is a possibility of inhalation of fumes and airborne particles as well as the risk of electrical shock and vibrations.
- Must be able to do the following activities for most of the workday: stand, walk, use hands or fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, see, talk and hear.
- Must be able to climb or balance regularly.
- Near constant lifting or carrying of items of various weight, typically up to 10 – 50 pounds most of the day. Capable of lifting at least 100 pounds on occasion.
- Manual dexterity sufficient to reach/handle items, work with the fingers and perceive attributes of objects and materials.
How Your Performance will be Evaluated
- Attitude
- Initiative
- Quality and Quantity of work
- Customer and RTM partner satisfaction
- Attendance
- Safety
This job description in no way states or implies that these are the only activities to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform any other job-related responsibilities requested by their supervisor.
